Monday to Saturday – Guaranteed same day delivery (Excluding Public Holidays) within the Sydney metropolitan area. We deliver to business addresses by 5pm and to residential addresses by 6pm. If you specify a special time (eg by 12noon) then a special courier service will be required and we will call you to advise the extra charges.
Your order must be placed before 10am on the desired day of delivery for us to provide same day delivery.
Please note that we do not deliver on Sundays or Public Holidays.
For deliveries outside Sydney area we use our network of florists within Australia to deliver the flowers for you. One of our friendly staff will call to confirm delivery details and discuss any possible additional delivery charge.
We can arrange deliveries to most countries in the world, but you will need to contact us on 02 9977 0000 for prices as they vary from country to country and allow 24 hours for delivery.
It is important to remember that flowers are perishable, natural product and will react immediately to the environment and external weather conditions. At Rambling Rose we pay particular attention to the quality and freshness of the flowers.
We buy from our preferred quality flower suppliers and then prepare flowers prior to sale, ensuring they will give maximum enjoyment. Unfortunately, once we dispatch them a number of changes in conditions can occur that affect their longevity.
Air conditioning and extreme changes in weather conditions may also have an adverse effect on flowers, with these variables it is not always possible for us to guarantee the flower quality in every situation.
Most flowers should last between 4 and 7 days, should this not occur within 4 days of the delivery date Rambling Rose will resend new flowers. However it is our policy that we collect the original flowers upon delivery to asses the cause of the problem. We cannot arrange a resend of fresh flowers to you if the original flowers are not available for collection.
If you need to cancel an order 24 hours must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $15 administration fee. We are unable to cancel orders that have been prepared and are already with our delivery driver.
As there are a number of circumstance surrounding refunds we ask that you contact us on 02 9977 0000 to discuss any queries you may have in relation to flowers sent or received.
All refunds for orders placed online or by telephone are credited back to the credit card on which the original order was purchased. For in store purchases, refunds are issued in the way the original purchase was made (e.g. credit card, eftpos, cash).
Please note that all flowers/products are subjected to seasons or availability. If certain flowers/products are not available at the point of execution, we reserve the right to substitute the selected orders with items of equal value or similar floral design. Thank you for your understanding.
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